How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Filmscome Heating & Air to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template, not legal advice.

What You Can Raise With Us

You can write to us about:

• Your experience when you phoned or contacted Filmscome Heating & Air
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• How a provider we connected you with behaved

When the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, equipment, warranties, work and customer service. If you have a problem with work in your home, the usual first step is to bring it to the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and a provider who keeps falling short of our expectations may be removed. Please know that Filmscome Heating & Air cannot settle contract disputes, handle warranty claims, refund a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@filmscome.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm receipt by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about an HVAC contractor, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@filmscome.garden